Advanced Interactive Voice Response (IVR)An automated operator directing your calls.
VMSUS uses a state-of-the-art Voice over Internet Protocol (VoIP) telecom system that includes a full complement of contact center software platforms. Our telecommunication system includes an enterprise level ‘Automatic call Distribution’ (ACD) system that ensures the incoming calls are delivered to the appropriately skilled agents. Interactive Voice Recordings (IVR), Supervisory real time monitoring of agent status, real-time call recording and ‘in call monitoring’ of agents. Included in the Telephony system is the ‘historical reporting tool’, which tracks all aspects of every call, and the status/performance of every agent in the contact center. This onboard ‘historical reporting software’ tool enhances the overall call center operation by providing accurate data of metrics needed for gauging the operation of the VMSUS contact center. We are able to design ‘historical reports’ to meet the specific needs of all our clients. We use a telecommunication system to capture both Inbound and outbound call flows on a 24 x 7 x 365 schedule.
Using these strategies and tools, we have worked to develop a robust network for Virtual Managed Solutions that boasts up-time better than 99.99%.
First call resolution is the standard we strive for.
We are constantly looking for new ways to be your source for unique technology solutions.
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